This Refund Policy applies to in-game purchases made within our App. All in-game purchases consist solely of virtual items that have no real monetary value, cannot be exchanged for cash, and have no withdrawal functionality. By making a purchase, you agree to this policy.
1. How to Request a Refund
To request a refund, please contact us via email at assist@kaelisforge.com.
2. Refund Eligibility
Refunds are available for unused virtual items (e.g., premium currency that has not been spent) within 15 days of the original purchase date.
3. Processing Time
Once your refund request is approved, it will take approximately 3 to 7 business days to process. Please note that your bank or payment provider may require additional time to reflect the refund in your account.
4. Limitations and Abuse
We reserve the right to limit or deny refund requests if we detect any abuse of our refund policy (e.g., excessive or fraudulent requests).
5. Effect on Game Data
Approved refunds will not affect your game progress and achievements. However, the specific virtual items you paid for will be removed from your account.
6. Contact Us
For any questions about this Refund Policy, please contact us at assist@kaelisforge.com.